We are looking for an experienced Chat Support Specialist to join our software company full-time.

You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.

Responsibilities

• Respond to customer inquiries via live chat and email
• Troubleshoot basic software issues
• Escalate technical problems when needed
• Maintain a high level of customer satisfaction
• Document customer feedback and common issues
• Work closely with our support and operations teams
  
  

Requirements

• Previous experience in chat and email support for a software or SaaS company
• Excellent written English
• Strong communication and problem-solving skills
• Ability to work independently
• Reliable internet connection and computer
• Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus
  
  

Position Details

• Full-time remote role
• Long-term opportunity
• Competitive salary based on experience
  
  

How to Apply

Please Send

• Your resume
• A brief introduction
• Details of your previous support experience

Reports to: Vice President, Partner and Customer Account Management

Location: Remote US

Compensation Range: $72,000 base salary and $18,000 commission plus equity

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24⁄7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers’ protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

What You’ll Do:

As a Partner Success Manager, you are the connective tissue between our sales teams and our partners’ long term success. You will join a high energy team focused on a singular mission: ensuring every new partner who joins the Huntress family has a world class onboarding experience. You won’t just point people toward a login screen; you will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market with their own customers. within their first 16 days. You will give more than you take by acting as a dedicated resource for a squad of 7-10 Channel Account Managers, making sure no partner feels left behind.

In this role, you will be the early warning system for our partner community. By keeping a close eye on license deployment, account health, and early usage patterns, you will spot potential issues before they become problems. You won’t wait for permission to fix things—you will give a $h*t by owning the solution, whether that means hopping on a call to provide extra training or coordinating with our technical experts to clear a deployment hurdle. We value perfect imperfection here, meaning we want you to iterate fast on our processes and find better ways to help our partners win, even if the path isn’t always linear.

Responsibilities:

• Drive the onboarding process for roughly 10 new partners per week, ensuring 85% of them are fully set up and protected within 16 days.
• Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption.
• Conduct post action check-ins with partners following security incidents to ensure they have the support they need and understand how to prevent future issues, while translating these stories into proof of value for their end clients.
• Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment.
• Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends.
• Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team.

What You Bring To The Team:

• 3+ years of experience in a customer success, account coordination, or enablement role.
• A natural ability to follow processes while bringing high energy and a positive vibe to partner calls every day.
• Strong organizational skills and a knack for managing multiple moving parts without breaking a sweat.
• A collaborative mindset that allows you to work seamlessly across internal sales and account management teams.
• A drive to hit measurable goals and a deep personal ownership of the partner experience.
• Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience is a huge plus.
• Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering).

What We Offer:

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

#BI-Remote

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

Come join the Ollie Canine Care team!

Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food.

Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.

That’s where you come in…

We’re looking for new members to join our Canine Care team, a small-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.

This role will report to the Customer Experience Shift Manager. While we're currently hiring for fully remote positions, we will expect to co-locate this team in Salt Lake City when the time is appropriate, and are seeking candidates in or local to Salt Lake City.

Responsibilities:

• Represent the Ollie brand voice to our current and prospective customers
• Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
• Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
• Accurately track and monitor customer feedback and interactions
• Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience
• Help to develop agents not only in their KPIs and role but their career development
• Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
  
  
  

About You:

• Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own
• Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions
• Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
• Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
• Fun. You don’t mind occasional sloppy dog kisses and love sharing memes
  
  
  

Other Experience:

• Bachelor’s Degree from an accredited four-year college or university
• Previous experience in customer-centric roles (retail, food service, etc.)
• Experience with pets or health-foods preferred
• Experience with Gladly or a similar platform a plus
• Interest in working in a pet-friendly, fast-moving environment
  
  
  

Benefits

• Competitive hourly salary and an annual bonus potential
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Ollie subscription for one dog
• Inspiring pack members!
  
  
  

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

Come join the Ollie Canine Care team!

Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food.

Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.

That’s where you come in…

We’re looking for new members to join our Canine Care team, a small-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.

This role will report to the Customer Experience Shift Manager. While we're currently hiring for fully remote positions, we will expect to co-locate this team in Salt Lake City when the time is appropriate, and are seeking candidates in or local to Salt Lake City.

Responsibilities:

• Represent the Ollie brand voice to our current and prospective customers
• Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
• Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
• Accurately track and monitor customer feedback and interactions
• Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience
• Help to develop agents not only in their KPIs and role but their career development
• Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
  
  
  

About You:

• Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own
• Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions
• Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
• Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
• Fun. You don’t mind occasional sloppy dog kisses and love sharing memes
  
  
  

Other Experience:

• Bachelor’s Degree from an accredited four-year college or university
• Previous experience in customer-centric roles (retail, food service, etc.)
• Experience with pets or health-foods preferred
• Experience with Gladly or a similar platform a plus
• Interest in working in a pet-friendly, fast-moving environment
  
  
  

Benefits

• Competitive hourly salary and an annual bonus potential
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Ollie subscription for one dog
• Inspiring pack members!
  
  
  

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Let’s do great things, together!

About Moda

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary

Investigates and processes claim adjustments for all medical lines of business and COB claim adjustments for Medicare/Medicaid plans. Also processes adjustments related to overpayment recovery, underpayment adjustments and other corrections. Performs COB updates (excluding Commercial), file reviews, issues adjustment related letters to members and providers, performs payment offsets and also validates and completes stop payment requests. Assists in customer service inquiries regarding contractual and administrative policies and applies excellent customer service when a phone call is needed to complete an adjustment or other support work. This is a FT WFH role.

Pay Range

$21.30 - $23.96 hourly, DOE.

• Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
  
  

Please fill out an application on our company page, linked below, to be considered for this position.

https://j.brt.mv/jb.do?reqGK=27778915&refresh=true

Benefits

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays
  
  

Required Skills, Experience & Education

• High School diploma or equivalent.
• Minimum of 6 months medical claim processing or customer service dealing with all types of plans/claims and consistently exceeding performance levels
• At least 12 months experience as a Processor I and consistently performing at an exceeding level of performance. Support Processor I designation may also be obtained through equivalent work experience and knowledge level at Moda Health or when recruiting externally.
• Professional and effective written and verbal communication skills
• 10-key proficiency of 135 wpm net on a computer numeric keypad.
• Type a minimum of 35 wpm net on a computer keyboard.
• Ability to show a pattern of maintaining balanced performance, which consistently exceeds expectations in areas of production and quality.
• Strong and proficient organizational abilities and the ability to handle a variety of functions
• Ability to efficiently multitask and work well under pressure and meet timelines.
• Ability to maintain confidentiality internally and externally and project a professional business image always.
• Strong analytical, problem solving, decision making and detail-oriented skills with ability to shift priorities as needed.
• Strong proficiency in claims processing systems; Facets, Word, and Excel.
• Excellent knowledge and understanding of Moda Health administrative policies affecting claims and customer service.
• Demonstrates work habits that consistently exceeds Moda Health standards of attendance and punctuality as well as high flexibility.
• Consistently communicates in a positive and effective manner, both written and verbal, to co-workers and management.
• Receives and carries out tasks in a cooperative manner and demonstrates a spirit of teamwork.
  
  

Primary Functions

• Performs basic and moderately complex claim adjustments within the system while interpreting coding and understanding medical terminology in relation to diagnosis and procedures as well as member plan benefits.
• Review, analyze, and resolve claims issues through the utilization of available resources for moderately complex claims.
• Analyze and apply plan concepts to claims that include deductible, coinsurance, copay, COB, and out of pocket, etc.
• Examines claims to determine if further investigation is needed from other departments and routes claims appropriately through the system.
• Adjudication and adjustment of claims to achieve quality and production standards applicable to this position.
• Release claims and adjustments by deadline to meet company, state regulations, contractual agreements, and group performance guarantee standards.
• Reviews Policies and Procedures (P&Ps) for process instructions to ensure accurate and efficient claims processing as well as providing suggestions for potential process improvements.
• Monitors and maintains unit inventory through adjustments, refunds, telephone calls and reports.
• Prepares and sends refund requests and other form letters.
• Reviews files, analyzes results, and organizes multiple adjustments and/or accumulator updates as needed.
• Processes voided checks, reissues payment or manual checks, and works stop payments of checks. Issues follow up correspondence letters as needed.
• Communicates via telephone with claimants, policyholders, providers, and other insurance carriers.
• Thoroughly documents actions as required by internal procedure and market conduct guidelines.
• Assists internal departments with programming issues as needed.
• Responds and follows up using Facets, Content Manager and E-mail.
• Provides back up to Medical Customer Service, COB and Medical Claims when requested.
• Performs all job functions with a high degree of discretion and confidentiality in compliance with federal, state, and departmental confidentiality guidelines.
• Perform other duties as assigned.
  
  

Working Conditions & Contact With Others

• Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need.
• Internally with Claims, Customer Service, Healthcare Services, Membership Accounting, Information Technology, and Professional Relations. Externally with Providers, Members, Vendors, and Insurance companies. May serve on committees and appeals.
  
  

Together, we can be more. We can be better.

Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email.

Let’s do great things, together!

About Moda

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary

Investigates and processes claim adjustments for all medical lines of business and COB claim adjustments for Medicare/Medicaid plans. Also processes adjustments related to overpayment recovery, underpayment adjustments and other corrections. Performs COB updates (excluding Commercial), file reviews, issues adjustment related letters to members and providers, performs payment offsets and also validates and completes stop payment requests. Assists in customer service inquiries regarding contractual and administrative policies and applies excellent customer service when a phone call is needed to complete an adjustment or other support work. This is a FT WFH role.

Pay Range

$21.30 - $23.96 hourly, DOE.

• Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
  
  

Please fill out an application on our company page, linked below, to be considered for this position.

https://j.brt.mv/jb.do?reqGK=27778915&refresh=true

Benefits

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays
  
  

Required Skills, Experience & Education

• High School diploma or equivalent.
• Minimum of 6 months medical claim processing or customer service dealing with all types of plans/claims and consistently exceeding performance levels
• At least 12 months experience as a Processor I and consistently performing at an exceeding level of performance. Support Processor I designation may also be obtained through equivalent work experience and knowledge level at Moda Health or when recruiting externally.
• Professional and effective written and verbal communication skills
• 10-key proficiency of 135 wpm net on a computer numeric keypad.
• Type a minimum of 35 wpm net on a computer keyboard.
• Ability to show a pattern of maintaining balanced performance, which consistently exceeds expectations in areas of production and quality.
• Strong and proficient organizational abilities and the ability to handle a variety of functions
• Ability to efficiently multitask and work well under pressure and meet timelines.
• Ability to maintain confidentiality internally and externally and project a professional business image always.
• Strong analytical, problem solving, decision making and detail-oriented skills with ability to shift priorities as needed.
• Strong proficiency in claims processing systems; Facets, Word, and Excel.
• Excellent knowledge and understanding of Moda Health administrative policies affecting claims and customer service.
• Demonstrates work habits that consistently exceeds Moda Health standards of attendance and punctuality as well as high flexibility.
• Consistently communicates in a positive and effective manner, both written and verbal, to co-workers and management.
• Receives and carries out tasks in a cooperative manner and demonstrates a spirit of teamwork.
  
  

Primary Functions

• Performs basic and moderately complex claim adjustments within the system while interpreting coding and understanding medical terminology in relation to diagnosis and procedures as well as member plan benefits.
• Review, analyze, and resolve claims issues through the utilization of available resources for moderately complex claims.
• Analyze and apply plan concepts to claims that include deductible, coinsurance, copay, COB, and out of pocket, etc.
• Examines claims to determine if further investigation is needed from other departments and routes claims appropriately through the system.
• Adjudication and adjustment of claims to achieve quality and production standards applicable to this position.
• Release claims and adjustments by deadline to meet company, state regulations, contractual agreements, and group performance guarantee standards.
• Reviews Policies and Procedures (P&Ps) for process instructions to ensure accurate and efficient claims processing as well as providing suggestions for potential process improvements.
• Monitors and maintains unit inventory through adjustments, refunds, telephone calls and reports.
• Prepares and sends refund requests and other form letters.
• Reviews files, analyzes results, and organizes multiple adjustments and/or accumulator updates as needed.
• Processes voided checks, reissues payment or manual checks, and works stop payments of checks. Issues follow up correspondence letters as needed.
• Communicates via telephone with claimants, policyholders, providers, and other insurance carriers.
• Thoroughly documents actions as required by internal procedure and market conduct guidelines.
• Assists internal departments with programming issues as needed.
• Responds and follows up using Facets, Content Manager and E-mail.
• Provides back up to Medical Customer Service, COB and Medical Claims when requested.
• Performs all job functions with a high degree of discretion and confidentiality in compliance with federal, state, and departmental confidentiality guidelines.
• Perform other duties as assigned.
  
  

Working Conditions & Contact With Others

• Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need.
• Internally with Claims, Customer Service, Healthcare Services, Membership Accounting, Information Technology, and Professional Relations. Externally with Providers, Members, Vendors, and Insurance companies. May serve on committees and appeals.
  
  

Together, we can be more. We can be better.

Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email.

🌟 ¡ÚNETE AL EQUIPO TI DE CANVIA! 🌟

En Canvia estamos buscando un(a) Especialista de Soporte Service Desk con experiencia, orientación al servicio y ganas de seguir creciendo en una empresa líder en transformación digital. 💻🚀

👨💻 ¿Qué harás en el día a día?

• Brindar soporte remoto a usuarios mediante llamadas telefónicas y herramientas de control remoto.
• Diagnosticar y resolver incidencias de primer nivel: hardware, software, accesos, conectividad y aplicaciones corporativas.
• Registrar, gestionar y hacer seguimiento de todos los casos recibidos por canal telefónico y web hasta su cierre.
• Escalar oportunamente los casos que requieran atención especializada, asegurando el cumplimiento de los SLA.
• Documentar detalladamente cada caso en la herramienta ITSM: diagnóstico, acciones realizadas y solución aplicada.
• Orientar a los usuarios sobre el uso de herramientas tecnológicas y buenas prácticas.
  
  

🎓 ¿Qué perfil buscamos?

• Egresado(a) técnico(a) de Ingeniería de Computación y Sistemas, Informática o carreras afines.
• Experiencia comprobada en soporte Service Desk o Help Desk.
• Manejo de Windows y Office 365
• Excel nivel intermedio
• Conocimiento en herramientas ITSM
• Manejo de Active Directory: gestión de usuarios y accesos
  
  

📋 Condiciones Del Puesto

• Modalidad: 100% Remoto
• Horario: a coordinar
  
  

🎁 ¿Qué te ofrecemos?

• Remuneración acorde al mercado
• Ingreso a planilla completa desde el primer día
• Beneficios de planilla de acuerdo a ley
• Seguro de salud
• Capacitaciones constantes
  
  

📍 Modalidad: Trabajo remoto desde cualquier ubicación

🚀 ¡Súmate a un equipo que valora tu experiencia y te impulsa a seguir creciendo!

📩 Postula ya y sé parte de Canvia.

Al postular a esta vacante, usted autoriza expresamente a AI INVERSIONES PALO ALTO II S.A.C. para tratar sus datos personales con la finalidad de gestionar su participación en el proceso de selección, conforme a la Ley N.º 29733 – Ley de Protección de Datos Personales y su Reglamento.

🌟 ¡ÚNETE AL EQUIPO TI DE CANVIA! 🌟

En Canvia estamos buscando un(a) Especialista de Soporte Service Desk con experiencia, orientación al servicio y ganas de seguir creciendo en una empresa líder en transformación digital. 💻🚀

👨💻 ¿Qué harás en el día a día?

• Brindar soporte remoto a usuarios mediante llamadas telefónicas y herramientas de control remoto.
• Diagnosticar y resolver incidencias de primer nivel: hardware, software, accesos, conectividad y aplicaciones corporativas.
• Registrar, gestionar y hacer seguimiento de todos los casos recibidos por canal telefónico y web hasta su cierre.
• Escalar oportunamente los casos que requieran atención especializada, asegurando el cumplimiento de los SLA.
• Documentar detalladamente cada caso en la herramienta ITSM: diagnóstico, acciones realizadas y solución aplicada.
• Orientar a los usuarios sobre el uso de herramientas tecnológicas y buenas prácticas.
  
  

🎓 ¿Qué perfil buscamos?

• Egresado(a) técnico(a) de Ingeniería de Computación y Sistemas, Informática o carreras afines.
• Experiencia comprobada en soporte Service Desk o Help Desk.
• Manejo de Windows y Office 365
• Excel nivel intermedio
• Conocimiento en herramientas ITSM
• Manejo de Active Directory: gestión de usuarios y accesos
  
  

📋 Condiciones Del Puesto

• Modalidad: 100% Remoto
• Horario: a coordinar
  
  

🎁 ¿Qué te ofrecemos?

• Remuneración acorde al mercado
• Ingreso a planilla completa desde el primer día
• Beneficios de planilla de acuerdo a ley
• Seguro de salud
• Capacitaciones constantes
  
  

📍 Modalidad: Trabajo remoto desde cualquier ubicación

🚀 ¡Súmate a un equipo que valora tu experiencia y te impulsa a seguir creciendo!

📩 Postula ya y sé parte de Canvia.

Al postular a esta vacante, usted autoriza expresamente a AI INVERSIONES PALO ALTO II S.A.C. para tratar sus datos personales con la finalidad de gestionar su participación en el proceso de selección, conforme a la Ley N.º 29733 – Ley de Protección de Datos Personales y su Reglamento.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but located in Iowa.

Key Responsibilities:

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 per hour

Schedule: Full-time, Monday through Friday

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Puerto Rico.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $12.00 - $12.00 /hr

Schedule: Full-time, 7- 4 PST

Build the Future with Us — EquipmentShare is Hiring a National Technical Support Technician

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a National Technical Support Technician to support our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

EquipmentShare is seeking a National Technical Support Technician to support our Advanced Solutions fleet across power generation, load banks, energy storage, and electrical distribution equipment. This is a hands-on, field-focused role responsible for commissioning equipment, supporting installations, performing major and minor repairs, and helping reduce unavailable OEC across the fleet. The position will support diesel generators, natural gas engines, turbine-based power generation, load banks, and related power distribution systems. You’ll work closely with National Technical Support Specialists and branch teams to improve reliability, return equipment to rent-ready status, and support complex deployments. This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote.

Primary Responsibilities

• Assist with commissioning and startup of diesel generators, natural gas generators, and turbine-based power systems
• Support installation of complex temporary power solutions alongside National Technical Support Specialists
• Travel to branches to perform major and minor repairs on down equipment
• Help reduce unavailable OEC by returning assets to rent-ready condition
• Troubleshoot mechanical, electrical, controls, and balance-of-plant systems
• Support rotational power generation deployments and multi-unit installations
• Perform inspections and operational verification of fleet equipment
• Assist with electrical connections and system configuration during deployments
• Support preventative maintenance and reliability improvement initiatives
• Document repairs, findings, and recurring issues to improve fleet performance
• Coordinate with OEMs and internal technical teams when needed
• Provide on-site technical support for critical deployments and mobilizations

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

• Strong mechanical and electrical troubleshooting skills
• Experience with diesel generators, natural gas engines, or turbine power systems
• Understanding of 3-phase power systems and voltage configurations
• Familiarity with generator controls, paralleling, and power distribution
• Ability to read wiring diagrams and basic single-line drawings
• Comfortable working in a travel-heavy, rotational field environment
• Strong problem-solving and communication skills

Education and Experience

• At least 3 years of experience in power generation or rental equipment
• Experience commissioning generators or temporary power systems
• Background in diesel engines, natural gas engines, or turbines
• Experience supporting multi-unit generator deployments
• Rental industry or field service experience

Physical Requirements

• Physical ability to complete job duties, which may include standing for long periods, working in a space that lacks climate control or lifting objects with an established maximum weight
• Ability to lift heavy loads and transfer them manually
• Near 100% travel nationwide
• Rotational schedule: 23 days on / 10 days off
• Field-based shift work supporting branches and job sites
• Extended hours may be required during commissioning and repairs

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a National Technical Support Technician

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a National Technical Support Technician to support our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

EquipmentShare is seeking a National Technical Support Technician to support our Advanced Solutions fleet across power generation, load banks, energy storage, and electrical distribution equipment. This is a hands-on, field-focused role responsible for commissioning equipment, supporting installations, performing major and minor repairs, and helping reduce unavailable OEC across the fleet. The position will support diesel generators, natural gas engines, turbine-based power generation, load banks, and related power distribution systems. You’ll work closely with National Technical Support Specialists and branch teams to improve reliability, return equipment to rent-ready status, and support complex deployments. This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote.

Primary Responsibilities

• Assist with commissioning and startup of diesel generators, natural gas generators, and turbine-based power systems
• Support installation of complex temporary power solutions alongside National Technical Support Specialists
• Travel to branches to perform major and minor repairs on down equipment
• Help reduce unavailable OEC by returning assets to rent-ready condition
• Troubleshoot mechanical, electrical, controls, and balance-of-plant systems
• Support rotational power generation deployments and multi-unit installations
• Perform inspections and operational verification of fleet equipment
• Assist with electrical connections and system configuration during deployments
• Support preventative maintenance and reliability improvement initiatives
• Document repairs, findings, and recurring issues to improve fleet performance
• Coordinate with OEMs and internal technical teams when needed
• Provide on-site technical support for critical deployments and mobilizations

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

• Strong mechanical and electrical troubleshooting skills
• Experience with diesel generators, natural gas engines, or turbine power systems
• Understanding of 3-phase power systems and voltage configurations
• Familiarity with generator controls, paralleling, and power distribution
• Ability to read wiring diagrams and basic single-line drawings
• Comfortable working in a travel-heavy, rotational field environment
• Strong problem-solving and communication skills

Education and Experience

• At least 3 years of experience in power generation or rental equipment
• Experience commissioning generators or temporary power systems
• Background in diesel engines, natural gas engines, or turbines
• Experience supporting multi-unit generator deployments
• Rental industry or field service experience

Physical Requirements

• Physical ability to complete job duties, which may include standing for long periods, working in a space that lacks climate control or lifting objects with an established maximum weight
• Ability to lift heavy loads and transfer them manually
• Near 100% travel nationwide
• Rotational schedule: 23 days on / 10 days off
• Field-based shift work supporting branches and job sites
• Extended hours may be required during commissioning and repairs

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a National Technical Support Technician

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a National Technical Support Technician to support our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

EquipmentShare is seeking a National Technical Support Technician to support our Advanced Solutions fleet across power generation, load banks, energy storage, and electrical distribution equipment. This is a hands-on, field-focused role responsible for commissioning equipment, supporting installations, performing major and minor repairs, and helping reduce unavailable OEC across the fleet. The position will support diesel generators, natural gas engines, turbine-based power generation, load banks, and related power distribution systems. You’ll work closely with National Technical Support Specialists and branch teams to improve reliability, return equipment to rent-ready status, and support complex deployments. This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote.

Primary Responsibilities

• Assist with commissioning and startup of diesel generators, natural gas generators, and turbine-based power systems
• Support installation of complex temporary power solutions alongside National Technical Support Specialists
• Travel to branches to perform major and minor repairs on down equipment
• Help reduce unavailable OEC by returning assets to rent-ready condition
• Troubleshoot mechanical, electrical, controls, and balance-of-plant systems
• Support rotational power generation deployments and multi-unit installations
• Perform inspections and operational verification of fleet equipment
• Assist with electrical connections and system configuration during deployments
• Support preventative maintenance and reliability improvement initiatives
• Document repairs, findings, and recurring issues to improve fleet performance
• Coordinate with OEMs and internal technical teams when needed
• Provide on-site technical support for critical deployments and mobilizations

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

• Strong mechanical and electrical troubleshooting skills
• Experience with diesel generators, natural gas engines, or turbine power systems
• Understanding of 3-phase power systems and voltage configurations
• Familiarity with generator controls, paralleling, and power distribution
• Ability to read wiring diagrams and basic single-line drawings
• Comfortable working in a travel-heavy, rotational field environment
• Strong problem-solving and communication skills

Education and Experience

• At least 3 years of experience in power generation or rental equipment
• Experience commissioning generators or temporary power systems
• Background in diesel engines, natural gas engines, or turbines
• Experience supporting multi-unit generator deployments
• Rental industry or field service experience

Physical Requirements

• Physical ability to complete job duties, which may include standing for long periods, working in a space that lacks climate control or lifting objects with an established maximum weight
• Ability to lift heavy loads and transfer them manually
• Near 100% travel nationwide
• Rotational schedule: 23 days on / 10 days off
• Field-based shift work supporting branches and job sites
• Extended hours may be required during commissioning and repairs

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions...

Wer ist empact?

building tomorrow. Das treibt uns an. empact baut den dezentralen Energieversorger für den Gebäudesektor und bereitet damit den Weg in eine klimaneutrale und lebenswerte Zukunft. Für dieses Vorhaben suchen wir engagierte Persönlichkeiten, die gemeinsam mit uns an der Schnittstelle zwischen Energie und Gebäude etwas verändern wollen und bereit sind, Verantwortung zu übernehmen.

Deine Aufgaben

• Du gestaltest das Kundenerlebnis rund um unsere Energieprojekte und sorgst dafür, dass unsere Kundvom ersten Kontakt bis zum laufenden Betrieb professionell, transparent und serviceorientiert begleitet werden.
• Du betreust Bewohner, Mieter, Gewerbekunden und Hausverwaltungen und bist ihre zentrale Ansprechperson für alle Fragen rund um unsere Produkte und Dienstleistungen.
• Du sorgst für ein strukturiertes Onboarding neuer Kunden, vermittelst unsere Produktwelt verständlich und schaffst die Grundlage für eine langfristige und vertrauensvolle Zusammenarbeit.
• Du bearbeitest Anfragen über unsere digitalen Kanäle sowie telefonisch, findest pragmatische Lösungen und stellst eine schnelle und verlässliche Kommunikation sicher.
• Du pflegst Kunden- und Stammdaten in unseren modernen Systemen und unterstützt aktiv die Weiterentwicklung unserer Service-, Software- und Prozesslandschaft.
• Du arbeitest eng mit den Teams aus Asset Management, Projektentwicklung, Finance und technischem Betrieb zusammen und trägst dazu bei, unsere Customer Experience kontinuierlich weiterzuentwickeln.

Dein Profil

• Du hast eine kaufmännische Ausbildung, ein betriebswirtschaftliches Studium oder eine vergleichbare Qualifikation erfolgreich abgeschlossen.
• Du verfügst bereits über Erfahrung im Kundenservice, Customer Success oder in einer vergleichbaren kundenorientierten Rolle und hast Freude daran, Menschen zu begeistern.
• Du kommunizierst klar, empathisch und lösungsorientiert und behältst auch in anspruchsvollen Situationen einen kühlen Kopf.
• Du arbeitest strukturiert, sorgfältig und mit einem hohen Qualitätsanspruch und verlierst auch bei mehreren Themen parallel nicht den Überblick.
• Du interessierst Dich für Energie-, Immobilien- oder Nachhaltigkeitsthemen und möchtest die Energiewende aktiv mitgestalten.
• Idealerweise bringst Du bereits erste Berührungspunkte mit der Energieversorgung, der Immobilienwirtschaft oder kaufmännischen Prozessen mit.

Warum empact?

• Flexible Arbeitsgestaltung, wie sie zu Dir passt: Bestimme selbst, wo Du am besten arbeitest – remote, unterwegs oder von einem unserer Standorte. Plane Deine Arbeitszeit nach Projekterfordernissen und gestaltest Deinen Arbeitstag so, dass er optimal zu Dir und Deinen Aufgaben passt.
• Perfekte Lage an unseren Standorten: Ob in Köln direkt am Dom, in Berlin am Südkreuz oder in München an der Isar – unsere Büros bieten Dir eine gut angebundene und attraktive Arbeitsumgebung.
• Verantwortung mit echtem Impact: Du übernimmst die Verantwortung für Deine Projekte, triffst eigenständig Entscheidungen und gestaltest Abläufe und Prozesse aktiv mit.
• Gezielte Weiterentwicklung: Wir fördern Deine Entwicklung – mit individuellen Weiterbildungen, Möglichkeiten zur fachlichen Spezialisierung und Entwicklungsmöglichkeiten.
• Teamwork, das verbindet: Auch wenn Du remote arbeitest, bist Du Teil eines starken Teams. Regelmäßige Teamtreffen, Projekt-Reviews und standortübergreifender Austausch sorgen dafür, dass Wissen geteilt wird.
• Sicherheit & spannende Projekte: Unbefristetes Arbeitsverhältnis, 30 Tage Urlaub und abwechslungsreiche Projekte, bei denen Dein Beitrag sichtbar Wirkung zeigt.
• Und natürlich starke Zusatzbenefits: Profitiere von Urban Sports oder Wellpass, dem Deutschlandticket, Bikeleasing und weiteren Vorteilen, die Deinen Arbeitsalltag angenehmer machen.

Kontaktinformation

Wir freuen uns auf Deine Bewerbung. Auch bei Fragen stehen wir Dir jederzeit gerne unter people@empact.energy zur Verfügung.

Bei empact zählt, wer Du bist und was Du bewegen möchtest: Wir begrüßen Bewerbungen von Menschen mit unterschiedlichen Hintergründen, Perspektiven und Lebensrealitäten. Denn Vielfalt macht uns stärker – und ist für uns ein zentraler Bestandteil auf dem Weg zu einer nachhaltigen Zukunft.

About SupabaseSupabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We’re...

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in North Carolina.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly’s HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

About the Professional Services Team

The Professional Services team is part of the broader Customer Success department at Swiftly, working to ensure customers are happy and finding immense value in the tools that Swiftly provides.

The Customer Success department comprises Implementation Managers, Account Managers, and Technical Support Representatives. This department is on the front line — the first point of contact for customers who have questions, are encountering issues, or need support during the implementation phase of our relationship. When problems arise, we ensure that individual customers are heard and that their issues are cared for, and we apply a keen analytical eye to spot trends and communicate problems proactively with the product team. We are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems or boost network performance. The Customer Success org is responsible for everything post-sale, and the Implementations team is a critical part of starting our customers on the right foot.

About the Role

Reporting to Stan Parkford, the Customer Training and Adoption Specialist will be responsible for designing, delivering, and evolving customer training programs to enhance adoption and proficiency across our customer agencies. You’ll create dynamic, role-based learning experiences, provide personalized training sessions, and develop scalable educational resources to support users at every stage of their journey — from pre-sales through implementation to ongoing education. Central to this work is structured change management: helping agencies reorient their teams around optimized workflows and realize the full value of Swiftly as a core part of how they do their jobs.

This role will work closely with Implementation Managers, Account Managers, Solutions Engineers, and Product Managers.

This is a remote position that will require frequent travel — 8 to 14 trips per year are expected.

What You’ll Do

Create a dynamic training curriculum and change management program

• Develop and refine a dynamic training curriculum tailored to customers’ technical aptitude (beginner, moderate, advanced), department, role, persona, and agency size.
• Design and execute structured change management programs grounded in best practices, helping agencies move beyond onboarding to genuinely reorienting their workflows around Swiftly — so staff adopt it as a core tool for their job functions, not just a new system to learn.

Deliver personalized training across the customer journey

• Lead remote and on-site training for transit agencies during implementation (new customers and upsells) in coordination with Swiftly’s Implementation Managers.
• Support post-implementation training for existing customers in collaboration with Account Managers.
• Training sessions include creating and presenting materials, guiding users through Swiftly’s solutions via live demonstrations, and answering product-related questions ranging from basic to technical — including how underlying data sources and integrations affect what customers see in the platform.

Lead internal enablement on new products and features

• Develop and deliver comprehensive training sessions for internal teams — including Implementation Managers, Customer Success Managers, and Account Managers — to ensure deep understanding of new products and features.
• Collaborate with Product, Marketing, and Sales teams to gather insights and align on key messaging, feature benefits, and use cases.
• Act as a subject matter expert (SME) for new products and features, providing ongoing support and clarification to internal teams as needed.

Develop and maintain product education and knowledge base resources

• Create resources including (but not limited to): training videos (product-, feature-, or persona-specific), knowledge base articles, and written workflow and standard operating procedure guidance.
• Maintain an up-to-date product education library, ensuring content aligns with evolving Swiftly features and workflows.
• Leverage AI tools to accelerate content development — drafting, refining, and maintaining training materials, knowledge base articles, and video scripts at scale without sacrificing quality.

Design and lead 1:many product education opportunities

• Design and facilitate live webinars and workshops to drive adoption of new features and best practices.
• Identify trends in customer challenges and proactively create educational opportunities for broader audiences.

Success Metrics

You will be measured by the impact of training in two key areas:

Product Adoption

• Active user rate: % of unique active users engaging with the platform post-training
• Feature adoption rate: % of trained users actively using key features
• Time to adoption: average time for customers to start utilizing core functionalities

Training Satisfaction

• CSAT scores from post-training and post-webinar surveys
• Qualitative feedback from customers to refine and improve training programs

About You

• 3+ years of experience in customer training, learning & development, customer success, or a related role
• Quick learner — our product is ever-evolving and changes fast
• Comfortable going a layer beneath the UI: understanding how data sources like GTFS feeds, AVL systems, and integrations power the product features you’re training on. You don’t need to be an engineer, but you’re willing to learn enough to diagnose basic issues and speak credibly to technically diverse audiences.
• Strong instructional design and curriculum development skills, with the ability to tailor training to diverse customer needs
• Strong content writing skills for product knowledge bases
• Comfortable being recorded for customer education resources
• Familiarity with change management frameworks and how to apply them in a SaaS customer context — particularly in driving behavioral change, not just feature awareness
• Tech-savvy and experienced with AI tools; comfortable adopting new tools and eager to develop repeatable, AI-assisted workflows for content creation, training delivery, and curriculum development
• Experience conducting in-person and virtual training sessions for technical software platforms
• Ability to translate complex workflows into digestible, engaging educational content
• Excellent communication and presentation skills with a customer-centric mindset
• Familiarity with transit technology or public sector software is a plus

Interested?

Don’t just hit apply. We want to hear more about you. Tell us:

• Why are you passionate about mobility?
• What interests you about Swiftly?

Pay Range

In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary and any on-target earnings (if applicable) for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.

US Salary Range: $105,400- $124,000 USD

Canadian Salary Range: $109,880–$129,270 CAD

Beyond the Skills:

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:

• Team. Together, we are more effective and better supported

• Impact. Drive impact for our customers, our company, and all of our teams

• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths

• Communication. Assume others internally and externally have good intentions

• Feedback. We share feedback because we want each other to grow professionally and personally

• Growth. Foster personal, professional, and company growth

Benefits:

• Competitive salary

• Equity compensation for every employee

• Medical, Dental and Vision

• Retirement with Employer Match

• Flexible Spending Account (FSA)

• Home office setup reimbursement

• Monthly cell/internet reimbursement

• Monthly “Be Well” stipend

• Flexible PTO with a recommended minimum

• Flexible work environment

• 16 paid holidays, including holidays in months without US national holidays

• 12 fully paid weeks of leave for child birth/adoption

Travel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.

We are a truly mission-driven culture that is set to change the world of transit

We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.

Because we work with public agencies, we participate in E-Verify.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. This is an active, open role that we are currently hiring for at Swiftly.

Mixlab, the fast-growing veterinary compounding pharmacy, is hiring a Care Specialist to remotely support our customer service operations. We are looking for a customer-focused individual who is passionate about providing personalized care for pets and pet owners with a positive, can-do attitude, and an ability to #MakeItHappen for our furry (and scaly!) friends no matter what. Taking care of customers and veterinarians is our #1 priority.  You will be an integral part in helping us to ensure our pharmacy operations run smoothly, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike.

Our Care Associates must be detail-oriented, thorough, and obsessed with creating the best possible experience for our customers.

RESPONSIBILITIES:

• Delight our customers and build their loyalty through excellent customer service and a friendly, positive attitude:
• Quickly and efficiently handle communication with customers by answering phone calls, text messages, and emails regarding billing, delivery, and general questions to ensure that all of customer needs are met and problems are resolved
• Call customers when additional information is needed regarding their medication or when there is a refill coming up on their pets medication
• Inform customers of Mixlab’s values, policies and procedures as a client, and occasionally “sell” Mixlab to new customers over the phone who are considering switching
• Professionally communicate with veterinarians and Mixlab pharmacists to get our customers their prescriptions in a timely manner:
• Answer phone calls, emails, and text messages from veterinarians and vet practice staff to answer their questions, take information for new prescriptions or update them on the status of orders
• Call vet practices when additional information is needed, authorization is needed on a new medication, or to relay client questions or concerns
• Follow Mixlab company workflow and processes to ensure smooth daily operations:
• Work closely with the logistics team to schedule deliveries via Mixlab couriers and UPS shipping
• Communicate with Mixlab pharmacists, pharmacy technicians, compounding technicians, and couriers to ensure that we always are able to deliver on our promises to clients
• Use multiple online systems and platforms to find information, troubleshoot and solve problems, create and process orders, track deliveries, etc.
• Create prescriptions and online orders responsibly and correctly with extreme attention to detail
• Process payment information and schedule deliveries based on Mixlab’s delivery schedule and customer preference
• Write creative, fun, and appropriate messages to pets and select appropriate toys to include in their order
• Work together with your team members to ensure all orders are placed and all needs are met on a daily basis.

ABOUT YOU:

• You have a Bachelor’s Degree or High School Diploma (or equivalent) with relevant experience
• You have 2-3 years of experience in customer-centric role, such as a Customer Service Representative
• You have experience working in veterinary care or the medical field, or a strong interest in working in the field.
• You have the ability to learn basic medication and administration information and be able to help resolve customer issues but knowing when a question needs to be escalated to a pharmacist for assistance
• You have the ability to learn and understand basic medication formulations, compound vs. noncompound, controlled substances & hazardous products, and New York State Food & Drug Administration laws.
• You solve problems and make decisions under pressure while remaining calm, supportive, and understanding to clients.
• You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
• You have the ability to empathize during difficult conversations and prioritize pet parents needs
• You have excellent communication skills - both written & verbal
• You have the ability to learn and adapt to changing software and platforms
• You have flexibility to work nights, weekends, and holidays
• MUST LOVE PETS and their people!

What we offer

• 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
• Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
• Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
• Company Stock Options
• Pre-tax commuter benefits, dependent care, HSA and FSA
• Employer-paid short and long-term disability leave, parental leave, and life insurance
• 401k with $300/year match
• Referral bonus payouts of up to $1,000 for a successful referral
• Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
• Discounts on many items through Perkspot
• And more!

$22 - $24 an hour

This is a full-time, hourly role, and the pay depends on individual qualifications, experience, and skillset.

Mixlab launched in the fall of 2017 to make the pet pharmacy experience delightful for veterinarians and pet parents. In just a few years, we’ve established trusted partnerships (and friendships!) with veterinarians and pet parents across the country. We focus on quality and delivering the best customer experience - check out our Instagram and 5 star reviews across Google, Yelp, and Facebook! We are rapidly growing the team so that we can give all pets the personalized care they deserve.

Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we’re able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy.  Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook!

We are committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for your application or interview, please contact the Mixlab Talent Acquisition team at [email protected] or call 201-431-6176.

Pay ranges at Mixlab are based on competitive market data for our industry and company size. In addition to base pay, our total compensation package for full-time employees includes benefits and equity. We determine individual pay based on qualifications for the role, experience level, and skillset, and we expect offers made to candidates to fall throughout the range advertised.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Introduction

At Slipstream LS we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Provide white-glove, End User Service Desk Support via phone, email, and chat.
• Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems
• Perform and document daily ticket follow-ups with end users within respective ticketing system
• Resolve username and password problems.
• Perform uninstall/reinstall of approved software applications to devices.
• Provide Multifactor Authentication, Single Sign-On and VPN Support.
• Perform software and application support.
• Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.
• Provides support for general “how-to” inquiries.
  
  

Required Skills

• CompTIA A+ certification.
• Experience supporting Microsoft 365, Windows 10, and Active Directory.
• 1+ year Mac OS experience.
• Experience with the ServiceNow ticketing system.
• Experience with Freshservice and/or Zendesk ticketing systems a plus.
• Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
• Experience Remotely troubleshooting windows hardware and software break/fix issues.
• 2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment.
• Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, & WiFi).
• Knowledge of Active Directory, Azure, O365, MFA, SSO, networking and server concepts.
• Understanding of call center metrics and KPIs.
• College or technology school degree preferred.
• Ability to multi-task and experience working in a fast-paced environment.
• Strong technical troubleshooting and customer service skills.
• Strong verbal and written communication skills.
• LinkedIn Profile with active job history
  
  

Slipstream LS is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream LS makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.